An effective call management and communication system to log and track all service requests to ensure that they are distributed to the engineers responsible.
Specialist Remote Technical Support to initially analyse your situation and root cause, then create the most effective action plan for speedy resolution - the first time.
A highly skilled, UK wide force of Server Maintenance Field Engineers are able to deploy quickly to complete the repair and ensure a return to full operational status.
A comprehensive parts stocking, supply and delivery chain is in place to meet the service levels that you choose. We can supply any spare part within 24 hours.
We offer a range of service delivery methods, as well as response and fix options that allow you to build a service map that fits your configuration - and your budget.
The service is flexible and allows you to choose the right level of support for your most critical hardware components and a lower level where perhaps a slightly longer outage is not as critical and allows you to align your hardware budget to the service levels required.
All of these selections apply to upgrades to base warranty as well as to post-warranty maintenance, so can increase the support supplied to products you consider critical during their warranty period also.
ServicePacs for Warranty and Maintenance Upgrades are also available.
We provide the same level of service contracts that are provided by the original supplier but at 50% of the cost. For highest availability, a range of committed service options are available with guaranteed response or fix time contracts and SLA's.
Delivering the best hardware support to your business is a combination of several key components.
By appointing Server Maintenance UK to care for your systems, your business benefits in many ways, whilst relieving the strain on your team.
Highly qualified teams of support engineers.
Multi-vendor Support, includes HP, Dell, Sun, IBM.
24/7 Service Desk, available 365 days a year.
Rapid Response Team for critical support options.
"Return to service" - up to latest back up.
Latest and most current qualifications.
Single SLA or Multiple agreements to suit.
Problems found & Plans created remotely.
Choose from 2 hour and 4 hour repair times.
The best level support at 50% of the cost.
Providing a High Quality Server Maintenance service is of paramount importance to ensure your Line of Business applications are always available.
Our engineering services can include Installation and configuration if required as well as Maintenance and Repair services.
We provide 24 x 7 server maintenance with 4 Hour & 2 Hour Fixes options for Dell, IBM, HP and Sun Servers and hardware solutions.
When hardware maintenance is no longer provided or supported by the original manufacturer, we can offer hardware maintenance including Parts and Labour or just for parts only. Most hardware manufacturers stop support after 3 Years has elapsed from the purchase date.
We supply replacements parts within 24 hours where required and we maintain a supply of spares for all the contracts that we support.
We provide Hardware Maintenance and Support for Dell PowerEdge Servers and Dell PowerVault Storage.
We provide Hardware Maintenance and Support for HP Proliant Servers and HP Storage Works and MSA.
We provide Server Maintenance and Support for IBM Pseries, Xseries Servers and Storage.
We provide Server Maintenance and Support for Sun Enterprise Servers including:
We work with and are authorised to repair and maintain some of the biggest names in the industry.